Salesforce ERP & system integrations: your customers notice when systems don't talk to each other

A sales rep who can’t see stock levels, a support team that doesn’t know the order status, an invoice that doesn’t add up: these are the direct consequences for your customer. At Welisa, we look at the end-to-end process, not systems as isolated silos.

 

Integrations that understand the logic behind your business data

Building an integration is more than plugging in a connector. It’s about the context of the data. An ‘order’ is only a real order when the pricing tiers, partial deliveries, and stock checks all add up. We make sure the right data is available at the right moment.

 

What data do we connect?

    • Customers & relations: So CRM and Finance always look at the same debtor.
    • Orders & quotes: The moment Sales closes a deal (‘Closed Won’), the order lands in production or logistics without errors.
    • Service objects & assets: Your service technicians see exactly which machines (assets) are registered in the ERP, including serial numbers and service history.
    • Inventory & pricing: Live data for your sales reps, straight from the source.
    • And much more…

Familiar with the systems you already use

We speak the language of your back end. We know how the data models of specific ERP packages are structured, so we never have to guess at the logic. Our experience includes:

Manufacturing & production

Ridder IQ, Isah, Infor, Trimergo, IFS

ERP & Finance

SAP, Microsoft Dynamics 365 (Business Central & F&O), Exact (Globe & Online), AFAS.

Productivity & collaboration

Microsoft Teams, SharePoint.

B2B e-commerce

Adobe Commerce (Magento), Sana Commerce, Shopware, Salesforce B2B Commerce. So customer-specific pricing and orders sync in real time.

How do we choose the right technology?

Not every journey calls for the same vehicle. We give independent advice on the tool that fits the complexity of your situation.

 

The direct connection

Sometimes simple is good enough. For standard software, proven connectors are usually available. If they meet your process requirements, we configure the standard connector rather than building from scratch.

 

The pragmatic choice: middleware (iPaaS)

For many organisations, a lighter middleware layer is the right fit. Think of solutions like Azure Logic Apps or n8n. With these, we orchestrate processes between Salesforce and your ERP, without the heavy licence costs of an enterprise platform. Fast, flexible, and effective.

 

The enterprise choice: MuleSoft

Do you have a complex landscape with many systems, high transaction volumes, and strict security requirements? We work with our team of MuleSoft specialists. With MuleSoft, we build a centrally managed integration network that holds steady as your data flows and system connections grow.

Integration is where automation begins

Once your systems are connected, you can automate what used to be manual work. An approval that currently takes days because someone has to message or email a manager happens automatically: triggered from Salesforce, a notification in Teams, processed directly in the ERP.

What does your ideal data flow look like?

We start by connecting. We first map out what your systems currently do, so we choose the most sustainable path to integration, not the fastest. Request an integration scan.

 

Frequently Asked Question

What integration approach do you typically use?

Not every integration journey calls for the same vehicle. That’s why we advise tool-agnostically and choose the technology that fits your complexity. Sometimes an existing standard connector is sufficient. For more flexibility, we go with a middleware layer (such as Azure Logic Apps or n8n). And for complex enterprise landscapes, we bring in MuleSoft.

We integrate data such as accounts, orders, quotes, service objects (assets), inventory, and pricing. Which system acts as the master is aligned to the process. Salesforce leads on the lead and the quote until the deal is closed (‘Closed Won’). After that, the ERP takes over as the source of truth for production, logistics, live inventory, and pricing tiers. This keeps the data flowing logically and ensures CRM and Finance always look at the same truth.

A direct connection uses existing, proven standard connectors between two systems. Middleware is a smart intermediary layer that lets us orchestrate processes between Salesforce and your ERP when a standard connector doesn’t cut it. We offer two options here: a pragmatic, lighter middleware layer (such as Azure Logic Apps or n8n) for flexibility without heavy licence costs, or a full enterprise middleware platform (MuleSoft) for complex landscapes with high transaction volumes.

We bring in our MuleSoft specialist team for heavier enterprise challenges. It’s the right choice when you have a complex IT landscape with many different systems, high transaction volumes, and strict security requirements. With MuleSoft, we build a centrally managed integration network that delivers maximum stability, even as your data flows scale rapidly.

Not at all. We make sure Salesforce connects with your entire IT landscape. Beyond the well-known ERP packages in manufacturing and finance (such as Ridder IQ, SAP, and AFAS), we also build integrations with B2B e-commerce platforms (such as Adobe Commerce and Sana) and productivity tools (such as Microsoft Teams and SharePoint).

We always start with a clear picture of your current IT landscape through an integration scan. We map your data flows and advise directly on the smartest, most efficient path to integration. This is the ideal starting point for eliminating manual re-entry for good and getting your processes running on autopilot.

Continuity is the foundation of a healthy data flow. We prevent disruptions by building solid, well-structured connections from the start and testing them thoroughly before they go live. We also actively monitor integrations, so we typically catch and resolve issues before they become a problem. And if an external system update causes an unexpected change, we act immediately. Our focus is on fast recovery, so your business processes and customer journey keep running without interruption.

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