Salesforce managed services & support
Going live is not the finish line. It is the starting point. Your organisation evolves, the market shifts, and Salesforce itself releases three platform updates every year. How do you ensure your platform keeps running and keeps pace with your ambitions?
At Welisa, we do not treat managed services as a helpdesk where you file tickets when things break. We maintain a reliable and future-proof environment, working as an extension of your own team, so you can stay focused on your core business.
From reactive fixes to proactive monitoring
Most organisations only call their partner when a process has already stalled. That costs time. With our managed services, we flip that dynamic. Through proactive monitoring, we keep a continuous eye on your system and integrations, catching issues before they affect your operations.
We actively monitor:
Errors & performance
We track real-time errors in Flows and Apex code (using tools such as Nebula Logger). We flag unusual system behaviour the moment it appears, so processes never grind to a halt unnoticed.
System health & limits
Salesforce enforces hard limits on data storage and API calls. We step in before a limit is reached and your service is interrupted.
Integrations & third parties
Your Salesforce environment does not operate in isolation. We monitor the stability of connections to your ERP and other external systems.
Security & metadata
We track login activity and configuration changes (metadata), maintaining full visibility over who changes what and keeping the environment secur
AI observability
Using Agentforce or other AI applications? We monitor the decision-making, performance, and token usage of your AI agents.
Structured management: incident, request, or change?
To deliver speed and quality, we do not work ad-hoc. We follow well-defined processes based on ITIL standards, so you always know exactly what to expect.
1. Incident management (when things stop working)
An acute outage, a failing integration, or users unable to log in.
- Our goal: Restore normal operations as quickly as possible.
- Our approach: Based on priority level (P1 through P4), we act immediately. For critical outages, we drop everything to get your operations back up and running.
2. Service requests (day-to-day questions)
No outage, but a question or request. Think of creating new users, help with reports, or advice on functionality.
- Our goal: Handle the day-to-day administration so your team does not have to.
- Our approach: We pick up requests within agreed timelines, so your admin can stay focused on what matters, not on peripheral tasks.
3. Change management (improving what works)
A structural adjustment you want to make: a new flow, a process change. Not a fix, but an improvement.
- Our goal: Innovate without compromising stability.
- Our approach: We classify changes as standard (low risk) or non-standard. Before we build anything, we run an impact analysis: what does this mean for the rest of the system? Once approved, we roll out the change in a controlled way.
From maintenance to continuous improvement
Managing a platform means more than keeping the lights on. We make sure your environment grows with your strategy.
Health check
Twice a year, we conduct a deep-dive into your system. We assess technical stability, identify technical debt, and put forward concrete optimisations.
Release management
Salesforce updates its platform three times a year. We proactively assess whether those updates conflict with your custom configuration, so your business-critical processes keep working.
Blueprint session
Twice a year, we sit down together to look at the bigger picture. We map your business goals against your current IT roadmap: which projects take priority, and where do the real opportunities for improvement lie?
Third party management
Managing multiple vendors in your landscape? If needed, we take the lead and coordinate the technical side with external parties.
+28% hogere forecast-betrouwbaarheid binnen 4 maanden
De verbeterde forecast-betrouwbaarheid bij Vredo kwam niet voort uit één losse optimalisatie, maar uit een samenhangende Data & AI-aanpak binnen Salesforce. Diezelfde structuur is toepasbaar in iedere organisatie waar data strategisch wordt ingezet.
Jaäl Pekelder
Sales Consultant
How we build an environment that always keeps pace
Many organisations have a clear strategy but struggle to translate it into execution and measurable results. We provide structure, implementation, and continuous optimisation to close that gap.
Analyse & direction
We start with a thorough analysis of your current Salesforce environment: what is running, how was it built, and where are the risks and opportunities? Based on that, we define together which service level fits your ambitions and set the standard for what good management means for your organisation.
Diagnose & prioritise
We put the right structure in place: clear escalation paths, well-defined processes, and monitoring that fits your landscape. Not an off-the-shelf package, but a way of working that matches how your organisation operates.
Act & improve
We are not a support line you call when things go wrong. We are a long-term partner who thinks ahead with you. Through periodic sessions, we keep your platform sharp and your strategy and IT aligned.
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Want to know the details?
Curious which service level fits your ambitions and what response times we guarantee?
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Frequently Asked Questions
What does Salesforce managed services include?
We define managed services as the proactive management and continuous improvement of your full Salesforce environment. This covers active monitoring of system performance and integrations, handling day-to-day administration (service requests), and rapid response to acute outages (incident management). It also includes structural optimisation and innovation through change management, periodic health checks, and blueprint sessions.
What is the difference between incident and change management?
Incident management is about speed: when something breaks, we focus on getting your operations back to normal as quickly as possible. Change management is about long-term improvement. We introduce structural changes in a controlled way, always starting with an impact analysis to ensure we improve without putting the platform’s stability at risk.
Do you follow ITIL?
Yes. We work according to well-defined ITIL standards throughout our service delivery. That means you always know exactly what to expect, whether we are resolving an incident, handling a daily request, or guiding a larger structural change.
How quickly do you respond to a P1 incident?
For critical outages (a P1 incident), we drop everything and act immediately to restore your operations. The exact, guaranteed response times are laid out transparently in the service level that best fits your organisation and ambitions.
Do you also monitor integrations and AI applications?
Absolutely. Because Salesforce rarely operates in isolation, we proactively monitor the stability of connections to external systems such as your ERP. We also offer AI observability: we continuously track the performance, decision-making, and token usage of your AI agents, so they keep delivering what you need.
Can you take over managed services from another partner?
Yes. We always start that transition with a thorough health check and technical scan of your current Salesforce environment. This gives us a precise picture of how the system is built and where we can optimise for scalability from day one, ensuring not just a smooth handover but a future-proof environment that grows with your ambitions.